Not Receiving Email to Reset Game Panel/Billing Panel Password

Why am I not receiving the password reset email? A: If you're not receiving the password reset email for your Game Panel or Billing Panel, here are some common reasons and solutions:

1. Check Spam/Junk Folder The email might have been filtered into your spam or junk folder. Please check those folders and mark the email as "Not Spam" if you find it there.

2. Incorrect Email Address Make sure you are entering the correct email address associated with your account. A typo or different email address might prevent you from receiving the reset link.

3. Email Delay Occasionally, there might be a delay in the delivery of the email. Please allow up to 15-30 minutes before requesting another reset.

4. Email Provider Block Some email providers may block automated emails. Try adding our email address to your contact list or whitelist to ensure it reaches your inbox.

5. No Account Associated If your email is not registered in our system, you won’t receive a reset link. Verify that you are using the email you used when registering with EnderCloud.

What should I do if I’ve tried everything and still haven’t received the email? If none of the above solutions work, please contact our support team for further assistance. We can manually help reset your password and ensure you regain access to your account.