# Not Receiving Email to Reset Game Panel/Billing Panel Password

**Why am I not receiving the password reset email?**\
A: If you're not receiving the password reset email for your Game Panel or Billing Panel, here are some common reasons and solutions:

1. **Check Spam/Junk Folder**\
   The email might have been filtered into your spam or junk folder. Please check those folders and mark the email as "Not Spam" if you find it there.
2. **Incorrect Email Address**\
   Make sure you are entering the correct email address associated with your account. A typo or different email address might prevent you from receiving the reset link.
3. **Email Delay**\
   Occasionally, there might be a delay in the delivery of the email. Please allow up to 15-30 minutes before requesting another reset.
4. **Email Provider Block**\
   Some email providers may block automated emails. Try adding our email address to your contact list or whitelist to ensure it reaches your inbox.
5. **No Account Associated**\
   If your email is not registered in our system, you won’t receive a reset link. Verify that you are using the email you used when registering with EnderCloud.

**What should I do if I’ve tried everything and still haven’t received the email?**\
If none of the above solutions work, please contact our support team for further assistance. We can manually help reset your password and ensure you regain access to your account.


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